Built to stay up
Your content infrastructure should be boring in the best way. Here is how we think about reliability and how we keep you informed when something does go wrong.
Reliability you can plan around
The delivery API is CDN-backed and built for steady, low-latency reads, so the content path your site depends on holds up under real traffic. We treat uptime as a feature, not an afterthought. Enterprise plans are backed by a 99.9% uptime SLA for teams that need that commitment in writing.
Clear communication on incidents
When an incident does happen, our aim is plain, timely updates rather than silence. You will hear what is affected, what we are doing about it, and when it is resolved. No spin, no jargon — just the facts you need to make decisions on your side.
- Honest, timely updates during incidents
- A clear note when service is restored
- Enterprise 99.9% uptime SLA
Stay informed
Keep an eye on this page for the current state of the platform, and reach our support team if you are seeing something we have not posted about yet. We would rather hear from you twice than miss a problem you are feeling on the ground.